Frequently Asked Questions
Everything you need to know about our professional beauty tools and services.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for professional tools?
We offer a 30-day return policy on most unused items in their original packaging. Please note that for hygiene reasons, certain personal care items cannot be returned once opened.
Do your products come with a warranty?
Yes, many of our professional tools, including Feather razors and Jatai styling tools, come with a manufacturer's warranty against defects. Please check the specific product page for details.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer professional or wholesale discounts?
Yes, we offer exclusive pricing for licensed beauty professionals. You can apply for a professional account by submitting your license information through our Pro Portal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.